Rawuf

Refund Policy

At Rawuf Handmade and Upcycle, customer satisfaction is important to us. We take pride in delivering quality handmade and upcycled products. If you experience any issue with your order, please review our refund policy below.

1. Eligibility for Refunds

Refunds may be approved in the following cases:

  • Damaged item received
  • Wrong product delivered
  • Missing item from the order
  • Product significantly different from the description
  • Order cancelled before shipment (if applicable)

2. Non-Refundable Items

Refunds may not be available for:

  • Customized or personalized products
  • Handmade products with minor natural variations in color, texture, or finish
  • Products damaged after delivery due to misuse
  • Orders with incorrect shipping details provided by customer
  • Change of mind after dispatch

3. Refund Request Process

To request a refund:

  • Contact us within 3 days of delivery
  • Provide your order number
  • Share clear photos/videos of the damaged or incorrect item
  • Our team will review your request and respond promptly

4. Refund Approval

Once approved:

  • Refunds are processed to the original payment method
  • Please allow 5–10 business days for the amount to reflect, depending on your bank or payment provider

5. Late or Missing Refunds

If you have not received your refund after the processing period:

  • Check your bank account again
  • Contact your payment provider or bank
  • If the issue continues, contact us for support

6. Order Cancellation

Orders may be cancelled before shipment. Once shipped, cancellation requests may not be accepted.

7. Return Shipping (If Required)

If a return is approved, customers may be guided on how to return the item. Return shipping responsibility will depend on the reason for return.

8. Contact Us

For refund-related assistance, please contact Rawuf Handmade and Upcycle through our website contact page.